Watching Out for Competitors’ Dirty Tricks
There is an old saying in business: “It’s not what the cockroach eats that matters… it’s what he spoils for others.” Just imagine you’ve worked closely with a patient to put together a major long-term treatment plan involving a full-mouth reconstruction over an eighteen-month period. Eight months into the plan, both you and the patient are happy with the initial results. So far, so good.
Your patient then visits a local heath fair, stopping at a dental information booth run by a competitor. As she starts to tell him about her treatment plan, he volunteers to do a quick look-see. Of course, he comes up with half a dozen better ways to solve the problem. Your patient comes back to you with Dr. Cockroach’s list of treatment recommendations. This is what we call “Cockroach Competition.”
There is no easy way to defend yourself from this type of competitor. They are just taking pot shots at your treatment plan with little understanding of your history with the patient. Even worse, they may use a self-made diagnostic check-off sheet designed to make their approach look great and anything you might be trying to accomplish look second-rate. Basically, these types of doctors can’t compete on the value of their own services. They need to attack their colleagues’ work to recruit patients.
I recently ran into another version of Cockroach Competition with my Internet dental website business. One of our competitors decided to run an unsolicited automatic analysis of some of our doctors’ websites, claiming that we were doing a poor job because each doctor’s “assigned Google Page Rank was too low to be competitive.” Just for your information, page rank is one of those interesting buzz words that a cockroach can easily fall back on when trying to knock the competition.
Even worse, I recently had several website subscribers attend a seminar held by what I had always thought of as a reputable consulting company. Like the health fair example above, our clients were offered a no-charge analysis of their websites. Lo and behold, they all received a highly critical analysis of their sites, accompanied by a full list of services and how they could do better… another “Cockroach Competitor.”
So what is the solution to these kinds of competitive attacks on your patient base? Patients aren’t stupid, but they can become confused when a cockroach starts throwing a lot of technical jargon at them. Talk with them and, most important, listen to them too. Then bring them back mentally to when they first came to you with their problem. Review how you have worked together to map out just the right treatment plan for them. Remind them of all the things you have accomplished together and, hopefully, how happy they have been with the results.
SmileMakers Dental Blog (RSS)